Returns & Exchanges

THANK YOU for shopping with shoptheexchange.co. For any questions or concerns please feel free to contact us at 478-595-0181 or email us at customerservice@shoptheexchange.co!

 

You have 14 days to return an item back to us for a refund. If the item is received within 14 days of the receiving date, a full refund for item/items will be issued to the original form of payment. 


Please check your order immediately upon delivery. If you believe you have received DEFECTIVE merchandise, you must contact us within two days upon receipt.

If you receive an item that is the wrong size/item and would like to exchange it, please go ahead and order the correct size/item and send the incorrect size/item back for a full refund. We can not guarantee the item will be in stock when we receive the returned item so it is best re-order the correct item and return the incorrect item for a refund.
 
***All order canceled or changed orders by customers are subject to receive a $3 processing fee.
 
You MAY NOT return: Final Sale items, Jewelry, Belts, Sunglasses, Bathing Suits, Personalized Items, and Gift Certificates. All items purchased on Sales, Clearance, Flash Sales, and any discounts over 20% are all FINAL SALE. All merchandise must be returned unworn, unwashed, unaltered, and with the original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items you have tried on and they have makeup or deodorant stains on them, you WILL NOT be given a refund, and the items will be sent back to you for a charge. If the return is received after 14 days, you WILL NOT be given a refund and the items will be sent back to you for a charge.

Send your package back to us using any shipping carrier you prefer. You will be responsible for paying your own shipping costs for returning your items. Shipping costs are non-refundable. In order to return, please refer to our Return Policy above to make sure your return meets the criteria. Once your package is received, please allow up to 5 business days for processing. Once your return has been processed, you will receive an email notification. Please mail all returns to:
 
The Exchange
201 West Jackson Street
Dublin, Ga 31021