Shipping & Returns

Shipping:                                                                            

• Orders are usually processed within 24-72 hours
• $7.50 Standard Shipping
• $15 Express Shipping ( Ships same day if placed before 12 pm, Sunday orders will ship Monday)
• FREE local pickup at 201 West Jackson Street Dublin, GA
• All orders are shipped from Dublin , GA
• Lost packages will undergo an investigation. If you package is lost or damaged in transit we will replace items if available or refund original payment source. However, if shipping source confirms delivery to correct address we are unable to issue a refund. 
• For international packages: The Exchange does not pay for taxes or duties on any international packages. 
• Customers requesting a cancellation of an order will be charged a 5% cancellation fee, after 24 hours of purchasing. 

 Returns & Exchanges:                                                         

• Returns on unworn, unwashed items with tags still attached are accepted within 14 days of receipt of item. 
• Order cancellations must be made within 24 hours/ before shipping otherwise they will be treated as a return.
• Returns are eligible for store credit only.
• If items returned are not in the condition in which they were sent, customers will receive a store credit minus the charge to have the item(s) fixed and/or dry cleaned. 
• Sale/Clearance items are NOT returnable, they are final sale.
• All jewelry items are NOT returnable.
• Shipping charges (original & return) are the customers responsibility.
• Please include return form shipped with package.
• RETURN ADDRESS: 201 West Jackson Street Dublin, GA 31021 

For questions or concerns please contact us at contact@shoptheexchange.co